I Need Help is an independent information portal about emotional support and helplines in the UK. We write guides for people who need someone to talk to, whether they're going through a difficult time, facing a crisis or simply looking for a listening ear.
The subject we cover
This portal is built around one subject: emotional support and the helplines, services and resources available to people in the UK. The questions readers bring to us are practical ones. Which helpline is right for this situation? What happens when you ring? How do you find support that feels safe? We answer those questions in plain language, without jargon or assumptions about what you already know.
The readers we write for
You might be here because you're struggling and don't know where to turn. You might be worried about someone close to you. You might simply want to understand what support exists before you need it. Whatever brought you here, the guides on this site are written for you – for people in the UK looking for clear, honest information about emotional support.
The situations that bring people here
Some readers arrive in the middle of a crisis. Others are planning ahead, gathering information for a moment that may or may not come. Many are looking on behalf of someone else. We write for all of those situations, with respect for the fact that reaching out is often the hardest step.
Our editorial approach
Each guide starts with the questions people actually ask when they search for help. We check the answers against public sources – the organisations themselves, their published materials, regulator guidance where it applies. Then we write it in the clearest form we can, without softening difficult truths or overstating what a service can do.
When information changes
Helpline numbers change. Services expand or close. When we learn that something on the site is out of date, we update the page and note the change. If you spot an error or something that no longer holds true, we want to know.
What this site does not offer
We are an information portal, not a support service. That means we do not offer personal advice, counselling or crisis intervention. If you need to speak to someone now, the guides on this site will point you to the helplines and services that can help – but we are not that service ourselves.
We do not sell goods or services, and we do not rank organisations by sponsored placement. The order in which helplines or resources appear in a guide reflects what fits the question being answered, nothing more.
How to reach us
The inbox for this portal is [email protected]. Write to us with questions about the subject we cover, corrections to information on the site, or ideas for topics we should address. We reply within forty-eight hours during the week.
What we can help with: questions about the portal itself, corrections to guides, suggestions for new content. What we cannot help with: personal advice, crisis support or referrals to services – for those, the helplines listed throughout this site are the right place to turn.
This is an information site for general guidance only. We do not sell any goods or services.