You can reach I Need Help at [email protected]. We read every message that arrives and do our best to reply within 48 hours on working days.
What we can help with
Write to us if you have a question about emotional support, need a correction on something we've published, or want to suggest a topic we haven't covered yet. We welcome feedback on anything that could be clearer or more useful.
If you've spotted an error—a broken link, outdated information, or something that doesn't make sense—let us know. We update pages regularly and your input helps keep the portal accurate.
What we cannot help with
This portal publishes guides and information. We do not offer counselling, therapy or personal advice tailored to individual circumstances. If you need to speak to someone today, the organisations listed throughout this site provide trained support.
We are not affiliated with any of the helplines or services we write about, so we cannot answer questions about their processes, wait times or case handling.
When to expect a reply
Most messages get a response within two working days. Queries that need research or coordination with contributors may take a little longer. If your message is urgent and concerns your own wellbeing, please contact a crisis line directly rather than waiting for our reply.
We do not send automated acknowledgments, so the first message you receive from us will be a person's reply.
Frequently asked questions
Can I suggest a topic for a new guide?
Yes. Send your idea to [email protected] and we'll consider it for future updates.
Do you reply to every message?
We read every message. Most questions and suggestions get a reply within 48 hours, though some may take longer depending on the topic.
Can you recommend a specific service for my situation?
We publish general information only. For personal advice, contact one of the helplines or services listed on this site—they are trained to support individual circumstances.
How do I report an error on the site?
Email [email protected] with the page address and a short note about what needs fixing. We'll review it and update the page if needed.
Are you connected to the organisations you write about?
No. I Need Help is an independent information portal. We are not affiliated with any of the helplines or services featured here.
Can I request that you remove my details from the site?
This site does not publish personal details of visitors or members of the public. If you believe your information appears somewhere, email us and we'll look into it.
Do you offer phone support?
No. All contact is by email at [email protected].