These terms govern your use of I Need Help, an independent information portal about emotional support and helplines in the UK. By accessing this site, you accept these terms in full. If you disagree with any part, please do not use the site.
The short version
I Need Help is an information resource. We publish guides, articles and contact details for support services available to people in the UK. We are not a helpline, counselling service or crisis intervention team. We do not provide advice, diagnosis or treatment of any kind.
The portal is run as an independent project. We are not affiliated with any of the organisations we write about, and we do not speak for them. Contact details and opening hours are checked regularly, but services change their arrangements without notice. Always verify directly with the organisation you wish to reach.
The relationship between you and us
You use this site at your own discretion. We make every effort to keep information accurate and current, but we cannot guarantee that every detail is correct at the moment you read it. Helpline numbers, service hours and eligibility criteria may change after publication.
We do not collect personal information beyond what standard web analytics tools record. The site does not require registration, and you are not obliged to identify yourself. Our privacy policy and cookie policy explain what data reaches us and how it is handled.
Your undertakings
You agree to use this site lawfully and respectfully. The following are prohibited:
- Attempting to disrupt the site's operation, including through automated scraping, denial-of-service attacks or any other technical interference.
- Reproducing, redistributing or selling any part of the site's content without written permission.
- Misrepresenting yourself as affiliated with I Need Help or any organisation we write about.
- Using the site to harm, harass or deceive others.
If you become aware of content that is inaccurate, out of date or potentially harmful, write to us at [email protected]. We review every report and act where necessary.
Our material
All text, design and structure on this site are owned by I Need Help or licensed to us. You may read, print and share individual pages for personal, non-commercial purposes. You may not republish whole sections, edit our content to create derivative works, or remove attribution.
Where we link to external organisations, those sites are governed by their own terms. We are not responsible for their content, availability or practices.
Disclaimers
This site is provided "as is". We make no warranty, express or implied, about its accuracy, completeness or fitness for a particular purpose. Information on emotional support and helplines is general in nature. It is not a substitute for professional advice tailored to your circumstances.
In an emergency, contact 999. If you are in immediate danger or need urgent medical help, do not rely on this site. Call emergency services directly.
We are not liable for any loss or damage arising from your use of this site, including indirect, consequential or punitive damages. This includes, but is not limited to, decisions made on the basis of information found here or any interruption to the site's availability.
Jurisdiction
These terms are governed by the laws of England and Wales. Any dispute arising from your use of this site falls under the jurisdiction of the courts of England and Wales.
We may update these terms from time to time. Changes take effect when published on this page. Continued use of the site after an update constitutes acceptance of the revised terms. The current version is dated January 2026.
Disclaimer: I Need Help is an information portal for general guidance only. We do not sell goods or services, and we are not a substitute for professional support. If you are in crisis, contact a qualified helpline or emergency service directly.