This page explains how I Need Help uses cookies and similar technologies when you visit the site, what information they capture, and how you can manage them through your browser settings.
How this site remembers you
A cookie is a small text file placed on your device by a website. It helps the site recognise your browser on return visits and remember choices you made during earlier sessions. Cookies do not identify you personally; they identify the browser or device making the request.
I Need Help sets cookies to remember your consent preferences and to distinguish one visit from another for basic traffic analysis. These cookies typically expire after your session ends or within a few months, depending on their purpose.
The analytics question
The portal uses analytics software to understand how people navigate the site—which pages are read, where visitors arrive from, and which links are followed. This helps improve the structure and content of future guides. The analytics service processes data in aggregated form; individual browsing sessions are not tracked across other websites you visit.
No personal information—such as your name, email address or location beyond country level—is collected through these analytics cookies. The data captured includes page views, session duration, device type and referral source.
Scripts we do not control
Some embedded content on this site—such as videos hosted on external platforms—may set their own cookies when you interact with that content. I Need Help does not control those third-party cookies, and this policy does not cover them. The privacy and cookie policies of those services govern what they collect.
Where possible, embedded content is configured to minimise data collection until you actively engage with it, such as by pressing play on a video.
Your options
You can block or delete cookies at any time through your browser settings. Most browsers let you refuse all cookies, accept only first-party cookies, or receive a prompt before a new cookie is set. Blocking cookies will not prevent you from reading the guides and articles on this site, though some preferences may not be saved between visits.
Instructions for managing cookies are found in the help or settings menu of your browser. The process differs slightly between Chrome, Firefox, Safari and Edge, but each offers control over which sites may set cookies and which existing cookies should be removed.
Revisions
This cookie policy may be updated to reflect changes in how the site operates or in response to regulatory guidance. When a material change is made, the revised text will be published on this page. Continued use of the portal after an update constitutes acceptance of the revised policy.
For questions about cookies or data practices, write to [email protected].
Disclaimer: I Need Help is an information site. We do not sell any goods or services. This page is provided for general information only.